wagi77 Privacy Policy

wagi77 ("wagi77", "the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at wagi77.app, serving Filipino players across the Philippines. We are committed to protecting the privacy and personal data of every individual who interacts with our platform — whether as a registered player, a visitor to our website, or a customer support contact.

This Privacy Policy ("Policy") describes how wagi77 collects, uses, processes, stores, shares, and protects your personal information in connection with your use of the wagi77 platform. It also explains the rights you hold as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act 10173, "DPA") and how to exercise those rights.

This Policy applies to all personal data processed by wagi77 in connection with the platform, regardless of the channel through which it was collected — including the wagi77 website, mobile-optimised interface, customer support communications, and promotional activities.

This Policy should be read together with the wagi77 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated into the overall agreement governing your use of the wagi77 platform.

For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, wagi77 is the personal information controller responsible for your personal data processed through the wagi77.app platform.

wagi77 operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulation. As a PAGCOR-regulated operator, wagi77 is subject to PAGCOR's data governance requirements in addition to the obligations imposed by the National Privacy Commission (NPC) under RA 10173.

wagi77 collects personal data from you in categories that vary depending on your level of interaction with the platform. The following table summarises the categories of personal data we process:

wagi77 does not intentionally collect sensitive personal information as defined under RA 10173 — such as racial or ethnic origin, political opinions, religious beliefs, or health data — unless specifically required for regulatory compliance (e.g., source of funds documentation in the context of AML obligations).

wagi77 collects personal data through the following methods:

• Direct Collection: Data you provide when registering a wagi77 account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the wagi77 platform, including IP address, browser data, device identifiers, session duration, and page interaction data, collected via server logs, cookies, and similar technologies.
• Game Platform Data: Gaming activity data generated automatically as you interact with games on the wagi77 platform, including bet placement, game outcomes, session start/end times, and responsible gaming tool activations.
• Payment Processors: Transaction confirmation data shared by our approved Philippine payment partners — GCash, PayMaya, BPI, BDO, and Metrobank — to the extent necessary to verify and record deposits and withdrawals on your account.
• Identity Verification Partners: Where wagi77 uses a third-party KYC verification service, that provider may share the result of document verification checks (e.g., ID authenticity confirmation) with wagi77. The provider processes your document data strictly under contract with wagi77 and in accordance with RA 10173.
• Regulatory Sources: wagi77 may receive information about a player from PAGCOR or Philippine law enforcement in connection with compliance, investigation, or self-exclusion enforcement.

wagi77 processes your personal data only for specified, explicit, and legitimate purposes. The primary purposes for which we process your data are:

• Account Registration & Management: To create, verify, maintain, and manage your wagi77 player account, including password resets, contact detail updates, and account closure.
• Identity Verification (KYC): To confirm your identity and age (21+ requirement under PAGCOR regulations) before enabling full account functionality, including withdrawal capability.
• Payment Processing: To process your deposits and withdrawal requests via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate financial records of all transactions in Philippine Peso (PHP).
• Game Service Delivery: To operate and deliver the wagi77 gaming platform, including live dealer tables, slot games, bingo rooms, fishing arcade titles, Monster Mine games, and sports betting markets.
• Anti-Money Laundering (AML) Compliance: To meet wagi77's obligations under Philippine AML regulations and PAGCOR requirements, including transaction monitoring, suspicious activity reporting to the AMLC (Anti-Money Laundering Council), and source of funds verification.
• Responsible Gaming: To operate and enforce responsible gaming tools including deposit limits, session limits, cooling-off periods, and self-exclusion, and to monitor gaming patterns for indicators of problem gambling in accordance with PAGCOR's responsible gaming framework.
• Customer Support: To respond to your queries, complaints, and dispute submissions through the wagi77 24/7 live chat and email support channels.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, bonus abuse, and other prohibited conduct as defined in the wagi77 Terms & Conditions.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulatory directives, court orders, and requests from competent Philippine authorities.
• Platform Improvement: To analyse aggregated, de-identified usage data to improve the wagi77 platform experience, game selection, and customer support quality.
• Marketing Communications (Consent-Based Only): To send you promotional offers, bonus notifications, new game announcements, and platform updates — but only where you have separately opted in to receive such communications.

Under the Philippine Data Privacy Act of 2012, wagi77 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to enter into and perform the contract between you and wagi77 — including account registration, identity verification, game access, payment processing, and customer support.
• Legal Obligation: Processing required for wagi77 to comply with applicable Philippine laws and PAGCOR regulations, including AML/KYC obligations, responsible gaming requirements, and mandatory reporting duties.
• Legitimate Interests: Processing for purposes of fraud prevention, platform security, dispute resolution, and aggregated analytics — where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional purposes such as marketing communications and non-essential cookies — where you have given freely, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

wagi77 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the transaction data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and applicable Philippine financial regulations.
• Game Content Providers: Certified third-party game developers and live dealer studios receive the minimum session and bet data required to operate their games on the wagi77 platform. All providers are contractually bound to process data only on wagi77's instructions.
• KYC Verification Partners: Where wagi77 engages a third-party identity verification provider, that provider receives your ID document and biometric check data solely for verification purposes, under a data processing agreement compliant with RA 10173.
• PAGCOR & Regulatory Authorities: wagi77 is required to share player data with PAGCOR and, where applicable, the AMLC, NPC, and other competent Philippine government authorities in connection with regulatory reporting, audits, investigations, and compliance obligations.
• Law Enforcement: wagi77 may disclose your data to Philippine law enforcement or courts where required by law, court order, or to protect the legal rights of wagi77 or the safety of other users.
• Service Providers: wagi77 may engage reputable third-party service providers for platform infrastructure, customer support tooling, and analytics. These providers act as personal information processors under contract and are prohibited from using your data for their own purposes.

All third parties with whom wagi77 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with wagi77's instructions and applicable Philippine law.

wagi77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the duration of your wagi77 account, plus a minimum of five (5) years after account closure to satisfy PAGCOR record-keeping requirements and Philippine AML obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by PAGCOR or AMLC regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in accordance with Philippine AML regulations, specifically the requirements of Republic Act 9160 (Anti-Money Laundering Act) as amended.
• Gaming Session Data: Game logs, bet histories, and outcome records are retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer Support Records: Support chat logs and email correspondence are retained for two (2) years from the date of the last interaction, or longer where a dispute or investigation remains open.
• Marketing Data: Marketing consent records and communication logs are retained for the duration of your marketing opt-in, plus two (2) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wagi77's data disposal procedures.

wagi77 implements and maintains appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the wagi77 platform is encrypted using TLS (Transport Layer Security) with a minimum of TLS 1.2.
• Encryption at Rest: Sensitive personal data — including KYC documents, financial data, and hashed credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. wagi77 staff access is governed by role-based access controls, with all access logged and subject to regular review.
• Two-Factor Authentication: wagi77 supports and encourages two-factor authentication (2FA) for player accounts to reduce the risk of unauthorised access.
• Security Monitoring: wagi77's platform infrastructure is subject to continuous security monitoring for anomalous activity, including automated intrusion detection systems.
• Vulnerability Management: wagi77 conducts regular security assessments and penetration testing of the platform infrastructure.
• Data Breach Response: In the event of a personal data breach that poses a real risk of serious harm, wagi77 will notify the National Privacy Commission and affected data subjects within the timeframes prescribed by RA 10173 and NPC regulations.

wagi77 uses cookies and similar tracking technologies — including session tokens and local storage — to operate the platform, remember your preferences, maintain session security, and gather aggregated analytics on platform usage.

wagi77 does not use third-party advertising or tracking cookies. Cookies placed by our certified game providers are strictly necessary for game functionality and do not track you across third-party sites.

You may manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may impair platform functionality. For detailed browser-specific instructions, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wagi77:

• Right to Be Informed: You have the right to be informed about how wagi77 collects and processes your personal data — as set out in this Privacy Policy.
• Right to Access: You may request a copy of the personal data wagi77 holds about you, along with information about how it is processed.
• Right to Correction: You may request correction of any inaccurate, incomplete, or outdated personal data in your wagi77 account. For basic account details, corrections can be made directly in your account settings. For KYC-related corrections, contact support with supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Note that erasure requests may be declined where wagi77 is required to retain data by law or regulatory obligation (e.g., AML retention requirements).
• Right to Object: You may object to the processing of your personal data on grounds of legitimate interests or for direct marketing purposes. Where you object to marketing, wagi77 will cease all marketing communications promptly.
• Right to Data Portability: You may request a copy of personal data you have provided to wagi77 in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe wagi77 has violated your data privacy rights, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines through the NPC's official channels.

To exercise any of the above rights, submit a written request to the wagi77 Data Protection Officer at [email protected] with the subject line "Data Privacy Request". wagi77 will acknowledge your request within two (2) business days and respond within the timeframe prescribed by RA 10173.

The wagi77 platform is strictly restricted to individuals who are at least 21 years of age, in accordance with PAGCOR regulations applicable to online casino gaming in the Philippines. wagi77 does not knowingly collect personal data from individuals under the age of 21.

All registration applications are subject to mandatory age verification as part of the KYC process. Where wagi77 discovers that personal data has been collected from an individual under 21, we will immediately close the relevant account, void any associated transactions, and delete the data as soon as permitted by applicable law.

wagi77 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to, or accessed from, servers or service providers located outside the Philippines — for example, where wagi77 uses international cloud infrastructure providers or where a game content provider is headquartered outside the Philippines.

Any cross-border transfer of your personal data is carried out only where:

• The recipient country or territory is recognised by the National Privacy Commission as providing an adequate level of data protection; or
• Appropriate safeguards are in place — such as NPC-approved standard contractual clauses or binding corporate rules — to ensure that your data receives a level of protection equivalent to that provided under RA 10173; or
• The transfer is necessary for the performance of the contract between you and wagi77 (e.g., processing a game session with an international live dealer provider).

wagi77 will not transfer your personal data to a foreign jurisdiction that does not provide adequate protections without first obtaining your explicit consent, except where the transfer is required by Philippine law.

wagi77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law and NPC regulations. The effective date of the current version is displayed at the top of this page.

Where changes are material — such as changes that affect the categories of data collected, the purposes of processing, or your data subject rights — wagi77 will notify you through one or more of the following channels: a prominent notice on the wagi77 platform, an email to your registered address, or an in-platform notification upon your next login.

Your continued use of the wagi77 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree with a material change to this Policy, you may close your account as described in the wagi77 Terms & Conditions.

wagi77 maintains an archive of prior versions of this Privacy Policy. You may request a copy of any prior version by contacting the wagi77 DPO.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wagi77, please contact our Data Protection Officer through the following channel:

• Email: [email protected] — please include "Data Privacy Request" in your subject line so your message is routed directly to the DPO team.
• Live Chat: Available 24/7 through the wagi77 platform for general privacy queries and to initiate a formal data subject rights request.

wagi77's DPO team operates on Philippine Standard Time (PST, UTC+8) and will acknowledge all written data privacy requests within two (2) business days of receipt. wagi77 aims to resolve all data subject rights requests within the timeframes prescribed by RA 10173 and NPC regulations.